how to fix the rearview camera not working on my Ford Explorer Fifth Generation (2011-2019)

Ford Explorer Fifth Generation (2011-2019)

Error Codes

1-2 hours

Time

medium

Difficulty

medium

Severity

3 min read

492 words

Problem Statement

Learn how to diagnose and fix the rearview camera not working on your Ford Explorer (2011-2019). Step-by-step guide with symptoms and solutions.

Affected Component

Electrical

Estimated Time

1-2 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on any electrical components to prevent shock or damage.

Symptoms

•Rearview camera display is blank
•Camera image is distorted or unclear
•Camera Fault message displayed on the dashboard
•Rearview camera activates intermittently
•No response when the vehicle is put into reverse

Diagnostic Steps

1
Inspect the rearview camera lens for dirt or obstructions.
2
Check the connection of the camera harness for corrosion or looseness.
3
Use an OBD-II scanner to check for error codes related to the rearview camera system.
4
Verify the functionality of the camera by testing the voltage at the camera connector.
5
Inspect the vehicle's reverse light switch operation.
6
Check for blown fuses related to the rearview camera system.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II scanner
•Multimeter
•Screwdriver set
•Electrical contact cleaner
•Soft cloth for cleaning

Parts Required

•Replacement rearview camera (if defective)
•Electrical connectors (if damaged)

Related Faults

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Diagnostic Steps

1
Inspect the rearview camera lens for dirt or obstructions.
2
Check the connection of the camera harness for corrosion or looseness.
3
Use an OBD-II scanner to check for error codes related to the rearview camera system.
4
Verify the functionality of the camera by testing the voltage at the camera connector.
5
Inspect the vehicle's reverse light switch operation.
6
Check for blown fuses related to the rearview camera system.

Solution

1. Preparation

Gather tools and parts needed for the repair.
Ensure the vehicle is parked on a flat surface with the engine off.
Disconnect the battery to prevent electrical shock or short circuits.

2. Inspect and Clean Camera Lens

Locate the rearview camera mounted on the tailgate.
Clean the camera lens with a soft cloth and suitable cleaning solution to remove dirt or debris.

3. Check Camera Connections

Remove the tailgate trim panel to access the camera harness.
Inspect the camera connector for corrosion or damage.
If corrosion is present, clean the terminals with electrical contact cleaner and a small brush.

4. Test Camera Voltage

Reconnect the battery and use a multimeter to check voltage at the camera connector.
With the vehicle in reverse, verify that there is approximately 12V power supply to the camera.
If voltage is absent, trace the wiring back to the source for damage or disconnection.

5. Replace Camera (if necessary)

If the camera is defective, remove the old camera by unscrewing it from its mount.
Install the new rearview camera by reversing the removal process.
Ensure that all connections are secure.

6. Reassemble Components

Reattach the tailgate trim panel, ensuring all clips and screws are properly fastened.
Reconnect the battery.