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how to fix the black screen issue in Ford Explorer Fifth Generation (2011-2019) - Ford Explorer
Home/Cars/Ford/Explorer/Fifth Generation (2011-2019)/how to fix the black screen issue in Ford Explorer Fifth Generation (2011-2019)

how to fix the black screen issue in Ford Explorer Fifth Generation (2011-2019)

Ford Explorer Fifth Generation (2011-2019)

Error Codes
2-4 hours
Time
medium
Difficulty
medium
Severity
Navigation
ProblemSymptomsDiagnosisSolution
ProblemSymptomsDiagnosisSolution
3 min read
595 words

Problem Statement

Learn how to diagnose and fix the black screen issue in Ford Explorer (2011-2019). Step-by-step guide with symptoms, diagnostic steps, and repair instructions.

Affected Component
Electrical
Estimated Time
2-4 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

  • •Disconnect the battery before working on electrical systems to prevent shock or short circuits
  • •Allow the vehicle to cool before performing any repairs

Symptoms

  • •Infotainment system display is completely off or black
  • •Touchscreen is unresponsive to inputs
  • •No audio output from the speakers
  • •Error messages may appear intermittently
  • •Backup camera not displaying images when engaged

Diagnostic Steps

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

  • ✓Test the affected component to ensure it functions correctly
  • ✓Check for any error codes or warning lights
  • ✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

  • •Follow the manufacturer's recommended maintenance schedule
  • •Address warning signs early before they develop into major issues
  • •Use quality parts and fluids recommended for your vehicle
  • •Keep detailed records of all repairs and maintenance

Tools & Equipment Required

  • •Multimeter
  • •Fuse tester
  • •OBD-II scanner
  • •Socket set
  • •Torque wrench

Parts Required

  • •Replacement fuses
  • •Infotainment unit

Additional Information

Affected Component
Electrical
Estimated Time
2-4 hours
Difficulty
medium
Severity
medium
Tools Required
5 items
Parts Required
2 items

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Solution
1. Preparation
  • Tools Required:
    • Multimeter
    • Fuse tester
    • OBD-II scanner
    • Socket set
    • Torque wrench
  • Disconnect the negative battery terminal and allow the vehicle to sit for at least 10 minutes to prevent any electrical short circuits.
2. Check Battery Voltage
  • Use a multimeter to measure the voltage across the battery terminals. It should read between 12.4V and 12.8V when the vehicle is off.
  • If the voltage is below this range, charge or replace the battery.
3. Inspect Fuses
  • Locate the fuse box (usually under the dashboard or in the engine compartment).
  • Use a fuse tester to check the fuses associated with the infotainment system (consult the owner’s manual for fuse location).
  • Replace any blown fuses with the same amperage rating.
4. Inspect Wiring Harness
  • Remove the center console trim panel with a socket set to access the wiring harness connected to the infotainment unit.
  • Check for any visible damage, corrosion, or loose connections. If any issues are found, repair or replace the wiring as necessary.
5. Perform Hard Reset
  • Reconnect the negative battery terminal.
  • Turn the ignition to the "On" position without starting the engine.
  • Wait for the infotainment system to boot up, which may take a few moments. If the screen remains black, proceed to the next steps.
6. Reinstall or Replace Infotainment Unit (if necessary)
  • If the above steps do not resolve the issue, the infotainment unit may need to be replaced.
  • Carefully remove the unit by unscrewing it from its mounting points.
  • Disconnect all wiring harnesses and remove the unit.
  • Install the new or refurbished unit by connecting the wiring harnesses and securing it with screws.