how to fix the power door locks not working in Ford Explorer

Ford Explorer Fifth Generation (2011-2019)

Error Codes

2-4 hours

Time

medium

Difficulty

medium

Severity

4 min read

618 words

Problem Statement

Learn how to diagnose and fix power door locks not working in Ford Explorer. Step-by-step guide with diagnostic procedures and repair instructions.

Affected Component

Electrical

Estimated Time

2-4 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical components.
•Allow the vehicle to cool before handling any components near the engine.

Symptoms

•No response when pressing the lock/unlock button on the key fob.
•No sound from the door lock actuators when attempting to lock or unlock.
•Door locks operate manually but not electronically.
•Possible illuminated warning lights on the dashboard related to the locking system.
•Inconsistent operation of the locks (sometimes works, sometimes does not).

Diagnostic Steps

1
Check the key fob battery and replace it if necessary.
2
Inspect the fuse for the power door locks in the fuse box and replace if blown.
3
Use an OBD-II scanner to check for any related error codes that may indicate electrical issues.
4
Test the door lock actuators by applying direct voltage to determine if they are functioning.
5
Inspect wiring and connectors for damage or corrosion at the door hinge area.
6
Verify the operation of the door lock switch on the driver’s door.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Screwdriver set
•Pliers
•Multimeter
•Socket set
•Trim removal tools

Parts Required

•Key fob battery (CR2032)
•Door lock actuator (if faulty)
•Door lock switch (if faulty)
•Fuse (if blown)

Related Faults

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Symptoms

•No response when pressing the lock/unlock button on the key fob.

•No sound from the door lock actuators when attempting to lock or unlock.

•Door locks operate manually but not electronically.

•Possible illuminated warning lights on the dashboard related to the locking system.

•Inconsistent operation of the locks (sometimes works, sometimes does not).

Diagnostic Steps

1
Check the key fob battery and replace it if necessary.
2
Inspect the fuse for the power door locks in the fuse box and replace if blown.
3
Use an OBD-II scanner to check for any related error codes that may indicate electrical issues.
4
Test the door lock actuators by applying direct voltage to determine if they are functioning.
5
Inspect wiring and connectors for damage or corrosion at the door hinge area.
6
Verify the operation of the door lock switch on the driver’s door.

Solution

1. Preparation

Gather all necessary tools and parts before starting the repair.
Disconnect the vehicle's battery to ensure safety.

2. Check and Replace Key Fob Battery

Remove the key fob cover using a flat screwdriver.
Replace the old battery with a new one (usually a CR2032).
Reassemble the key fob and test the lock/unlock function.

3. Inspect and Replace the Fuse

Locate the fuse box (typically under the dashboard or near the driver's side).
Identify the fuse for the power door locks (refer to the fuse diagram on the cover).
Remove the fuse using a fuse puller or pliers.
Inspect the fuse; if it is blown, replace it with a fuse of the same amperage.

4. Test the Door Lock Actuators

Remove the door panel to access the door lock actuator (typically requires a socket set and trim removal tools).
Disconnect the actuator wiring harness.
Use a multimeter to check for continuity.
If faulty, replace the actuator by unbolting it from the door and connecting the new actuator to the wiring harness.

5. Inspect Wiring and Connectors

After removing the door panel, visually inspect the wiring for any signs of wear, fraying, or corrosion.
Repair or replace any damaged wiring.
Ensure connectors are secure and free of corrosion.

6. Test the Door Lock Switch

Use a multimeter to check the continuity of the door lock switch.
If the switch is faulty, remove it from the door panel and replace it with a new one.