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Home/Cars/Ford/Explorer/Fifth Generation (2011-2019)/how to troubleshoot a non-responsive infotainment screen in Ford Explorer

how to troubleshoot a non-responsive infotainment screen in Ford Explorer

Ford Explorer Fifth Generation (2011-2019)

Severity: mediumDifficulty: medium1-3 hours
3 min read
485 words

Problem Statement

Learn how to troubleshoot and fix a non-responsive infotainment screen in Ford Explorer. Step-by-step guide with diagnostic procedures and repair instructions.

Component
Electrical
Repair Time
1-3 hours

Safety Warnings

  • ⚠Disconnect the battery before working on electrical components to ensure safety.

Symptoms

  • •Infotainment screen remains black or blank
  • •Touch controls unresponsive or delayed
  • •Error messages displayed intermittently
  • •Audio system may not respond to commands
  • •Bluetooth connectivity issues

Diagnostic Steps

  1. 1Check the vehicle's battery voltage using a multimeter to ensure proper power supply.
  2. 2Perform a soft reset of the infotainment system by holding the power button for 10 seconds.
  3. 3Inspect fuse related to the infotainment system for any blown fuses.
  4. 4Verify software version and check for updates through the manufacturer’s website.
  5. 5Inspect wiring connections behind the infotainment unit for loose or damaged connectors.
  6. 6Use an OBD-II scanner to check for any diagnostic trouble codes related to the infotainment system.

Solution

Solution

1. Preparation

  • Gather necessary tools: OBD-II scanner, multimeter, screwdriver set, and socket set.
  • Disconnect the vehicle battery to ensure safety while working on electrical components.

2. Check and Replace Fuses

  • Locate the fuse box, typically found under the dashboard or in the engine compartment.
  • Remove the cover and identify the fuse for the infotainment system.
  • Use a fuse tester or multimeter to check the fuse; replace it if blown with a fuse of the same amperage.

3. Inspect Wiring Connections

  • Remove the infotainment unit from the dashboard using the screwdriver set.
  • Carefully detach the wiring harness connected to the unit.
  • Inspect connectors for any corrosion or damage, and ensure all connections are secure before reassembling.

4. Perform Software Update

  • If the vehicle is equipped with Wi-Fi, connect to the network; otherwise, use a USB drive with the latest software downloaded from the manufacturer’s website.
  • Follow the manufacturer’s instructions to update the system.
  • Reboot the infotainment system after the update is completed.

5. Reassemble and Test

  • Reinstall the infotainment unit back into the dashboard.
  • Reconnect the vehicle battery.
  • Turn on the ignition and test the infotainment system for responsiveness.

Verification

After completing the repair, verify that the issue has been resolved:

  • Test the affected component to ensure it functions correctly
  • Check for any error codes or warning lights
  • Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

  • •Follow the manufacturer's recommended maintenance schedule
  • •Address warning signs early before they develop into major issues
  • •Use quality parts and fluids recommended for your vehicle
  • •Keep detailed records of all repairs and maintenance

Tools & Equipment Required

  • OBD-II scanner
  • Multimeter
  • Screwdriver set
  • Socket set

Parts Required

  • Infotainment system fuse (if blown)
  • Software update (if applicable)

Additional Information

Component

Electrical

Repair Time

1-3 hours

Difficulty

medium

Severity

medium

Tools

4 items

Parts

2 items

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