how to troubleshoot Ford Explorer Fifth Generation (2011-2019) power windows not working

Ford Explorer Fifth Generation (2011-2019)

Error Codes

2-4 hours

Time

medium

Difficulty

medium

Severity

3 min read

568 words

Problem Statement

Learn how to troubleshoot and fix power windows not working in Ford Explorer (2011-2019). Step-by-step guide with diagnostic steps and repair instructions.

Affected Component

Electrical

Estimated Time

2-4 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical components to prevent shocks or short circuits

Symptoms

•Power window switch does not respond when pressed
•Windows are completely unresponsive to the controls
•Clicking sound heard when pressing the switch
•One or more windows may work intermittently
•Fuse for the power windows may be blown
•Door lock and window control panel lights are not illuminated

Diagnostic Steps

1
Inspect the power window fuse in the fuse box for any signs of damage or failure
2
Use an OBD-II scanner to check for any related error codes that could indicate electrical issues
3
Test the power window switch by checking for continuity with a multimeter
4
Check the wiring harness leading to the power window motor for signs of wear or damage
5
Inspect the power window motor by attempting to apply direct power to it to see if it operates
6
Verify that the door modules are functioning correctly by checking for any loose connections

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II scanner
•Multimeter
•Socket set
•Trim removal tools
•Fuse puller

Parts Required

•Replacement fuse (if necessary)
•Power window switch (if faulty)
•Power window motor (if necessary)

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Symptoms

•Power window switch does not respond when pressed

•Windows are completely unresponsive to the controls

•Clicking sound heard when pressing the switch

•One or more windows may work intermittently

•Fuse for the power windows may be blown

•Door lock and window control panel lights are not illuminated

Diagnostic Steps

1
Inspect the power window fuse in the fuse box for any signs of damage or failure
2
Use an OBD-II scanner to check for any related error codes that could indicate electrical issues
3
Test the power window switch by checking for continuity with a multimeter
4
Check the wiring harness leading to the power window motor for signs of wear or damage
5
Inspect the power window motor by attempting to apply direct power to it to see if it operates
6
Verify that the door modules are functioning correctly by checking for any loose connections

Solution

1. Preparation

Gather tools and parts required for the repair.
Ensure the vehicle is parked on a level surface with the ignition off.
Disconnect the battery to ensure safety while working on the electrical system.

2. Check and Replace the Fuse

Locate the fuse box under the dashboard or in the engine bay.
Remove the fuse associated with the power windows using a fuse puller.
Inspect the fuse for continuity and replace it with a new fuse of the same amperage if blown.

3. Inspect and Replace the Power Window Switch

Remove the door panel using a socket set and trim removal tools.
Disconnect the wiring harness from the power window switch.
Test the switch for continuity using a multimeter, and replace it if faulty.
Reconnect the wiring harness and secure the door panel back in place.

4. Test and Replace the Power Window Motor

Access the power window motor by removing the door panel.
Disconnect the motor’s wiring harness.
Apply direct power from a battery to the motor terminals to test its operation.
If the motor does not function, replace it with a new motor, ensuring proper alignment and securing it with bolts.

5. Reassemble and Test

Reattach the door panel securely, ensuring all clips and screws are properly fastened.
Reconnect the battery.
Test all power windows to confirm they are functioning correctly.