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Home/Cars/Ford/Explorer/Fifth Generation (2011-2019)/my Ford Explorer's rear hatch won't open, what's wrong with it

my Ford Explorer's rear hatch won't open, what's wrong with it

Ford Explorer Fifth Generation (2011-2019)

Severity: mediumDifficulty: medium2-4 hours
3 min read
466 words

Problem Statement

Learn how to diagnose and fix the rear hatch issue in your Ford Explorer. Step-by-step guide with symptoms, diagnostic steps, and repair instructions.

Component
Electrical
Repair Time
2-4 hours

Safety Warnings

  • ⚠Disconnect battery before working on electrical systems to avoid shorts and shocks.

Symptoms

  • •Rear hatch does not respond to key fob command
  • •Manual release lever inside the vehicle is unresponsive
  • •No sound from the hatch actuator when attempting to open
  • •Check engine or door warning light may be illuminated on the dashboard
  • •Possible misalignment of the hatch when closed

Diagnostic Steps

  1. 1Check the key fob battery and replace if necessary.
  2. 2Inspect the wiring and connections leading to the hatch actuator for damage or corrosion.
  3. 3Use an OBD-II scanner to check for any related error codes.
  4. 4Test the hatch release button inside the vehicle for functionality.
  5. 5Manually inspect the hatch alignment and latch mechanism for obstructions or misalignment.
  6. 6Check the fuse related to the rear hatch in the fuse box.

Solution

Solution

1. Preparation

  • Gather necessary tools and parts.
  • Disconnect the negative battery terminal to ensure safety while working on electrical components.

2. Inspect and Repair Wiring

  • Remove the interior panel of the hatch using a trim removal tool.
  • Visually inspect the wiring harness for any signs of wear, fraying, or corrosion.
  • Repair any damaged wires using electrical tape or replace the harness if necessary.

3. Test and Replace the Actuator

  • Locate the hatch actuator; it is typically mounted near the latch mechanism.
  • Use a multimeter to test for voltage at the actuator while activating the switch.
  • If there is no voltage, check the wiring and fuses again.
  • If voltage is present but the actuator does not function, remove the actuator and replace it with a new unit, securing it with the appropriate screws.

4. Reassemble the Interior Panel

  • Reattach the interior panel of the hatch, ensuring all clips and screws are secured.
  • Reconnect the negative battery terminal to restore power.

Verification

After completing the repair, verify that the issue has been resolved:

  • Test the affected component to ensure it functions correctly
  • Check for any error codes or warning lights
  • Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

  • •Follow the manufacturer's recommended maintenance schedule
  • •Address warning signs early before they develop into major issues
  • •Use quality parts and fluids recommended for your vehicle
  • •Keep detailed records of all repairs and maintenance

Tools & Equipment Required

  • Trim removal tool
  • Screwdriver set
  • Multimeter
  • Electrical tape

Parts Required

  • Rear hatch actuator (if defective)
  • Wiring harness (if damaged)

Additional Information

Component

Electrical

Repair Time

2-4 hours

Difficulty

medium

Severity

medium

Tools

4 items

Parts

2 items

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