why do my power windows stop working in my Ford Explorer Fifth Generation (2011-2019)?

Ford Explorer Fifth Generation (2011-2019)

Error Codes

2-4 hours

Time

medium

Difficulty

medium

Severity

3 min read

588 words

Problem Statement

Learn how to diagnose and fix power window issues in Ford Explorer (2011-2019). Step-by-step guide with symptoms, diagnostic steps, and repair instructions.

Affected Component

Electrical

Estimated Time

2-4 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical systems to avoid shock or short circuits.
•Allow the vehicle to cool before touching any components that may have been heated during operation.

Symptoms

•Power windows do not respond when the switch is pressed
•Window regulators make a clicking noise but do not operate
•Windows move slowly or only partway
•One or more windows are completely inoperative while others function
•Intermittent operation where windows work occasionally

Diagnostic Steps

1
Inspect the power window fuse for continuity using a multimeter.
2
Check the power window relay operation by swapping it with a similar relay in the fuse box.
3
Test the power window switch for functionality using a multimeter.
4
Inspect the wiring harness for damage or loose connections at the door and body junctions.
5
Remove the door panel and manually test the window motor by applying direct power to it.
6
Inspect window regulators for physical damage or obstructions.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Phillips screwdriver
•Flathead screwdriver
•Socket set
•Multimeter
•Trim removal tool
•Jumper wires

Parts Required

•Power window fuse (if blown)
•Power window relay (if faulty)
•Power window switch (if defective)
•Window motor (if faulty)
•Window regulator assembly (if damaged)

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Diagnostic Steps

1
Inspect the power window fuse for continuity using a multimeter.
2
Check the power window relay operation by swapping it with a similar relay in the fuse box.
3
Test the power window switch for functionality using a multimeter.
4
Inspect the wiring harness for damage or loose connections at the door and body junctions.
5
Remove the door panel and manually test the window motor by applying direct power to it.
6
Inspect window regulators for physical damage or obstructions.

Solution

1. Preparation

Gather tools: Phillips screwdriver, flathead screwdriver, socket set, multimeter, and a trim removal tool.
Disconnect the battery to prevent electric shock.

2. Fuse Inspection

Locate the power window fuse in the fuse box (refer to the owner's manual for exact location).
Remove the fuse and check for continuity using a multimeter.
If the fuse is blown, replace it with a new one of the same amperage.

3. Relay and Switch Testing

Swap the power window relay with a similar relay in the fuse box to verify functionality.
If the relay is functional, test the power window switch:
- Remove the switch from the door panel.
- Use a multimeter to check for continuity across the switch terminals when pressed.

4. Wiring Inspection

Inspect the wiring harness leading to the door for any signs of wear, fraying, or disconnection.
Repair or replace any damaged wires found during this inspection.

5. Window Motor Test

With the door panel removed, disconnect the window motor connector.
Use jumper wires to apply direct power from the battery to the motor to test its operation.
If the motor does not operate, replace it.

6. Regulator Inspection

Check the window regulator for physical damage, such as bent tracks or a broken cable.
If damaged, replace the window regulator assembly.