why does my Ford Explorer's power window go down but not back up

Ford Explorer Fifth Generation (2011-2019)

Error Codes

1-3 hours

Time

medium

Difficulty

medium

Severity

3 min read

482 words

Problem Statement

Learn how to diagnose and fix the power window issue in your Ford Explorer. Step-by-step guide with symptoms, diagnostic steps, and repair instructions.

Affected Component

Electrical

Estimated Time

1-3 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect battery before working on electrical systems.
•Ensure the window is not obstructed while testing to prevent injury.

Symptoms

•Power window operates normally when moving down
•Power window does not respond when attempting to move up
•Window switch may feel unresponsive or sticky
•Possible clicking sound from the window motor when attempting to raise the window
•Check window lock feature to ensure it is not activated

Diagnostic Steps

1
Inspect the window switch for any physical damage or debris.
2
Use an OBD-II scanner to check for any relevant fault codes related to the body control module.
3
Test the window motor by applying direct power to it to see if it operates in the up direction.
4
Check the window regulator for any mechanical obstruction or damage.
5
Inspect the wiring harness for continuity and any signs of damage or shorts.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Screwdriver set
•Trim removal tool
•Multimeter
•Socket set

Parts Required

•Window motor (if found faulty)
•Window regulator (if damaged)

Related Faults

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Diagnostic Steps

1
Inspect the window switch for any physical damage or debris.
2
Use an OBD-II scanner to check for any relevant fault codes related to the body control module.
3
Test the window motor by applying direct power to it to see if it operates in the up direction.
4
Check the window regulator for any mechanical obstruction or damage.
5
Inspect the wiring harness for continuity and any signs of damage or shorts.

Solution

1. Preparation

Gather all necessary tools and parts.
Disconnect the vehicle's battery to ensure safety while working on electrical components.

2. Remove Door Panel

Use a screwdriver to remove screws securing the door panel.
Carefully pry off the panel using a trim removal tool, starting at the bottom and working your way up to avoid breaking clips.
Disconnect any electrical connectors for locks or speakers attached to the door panel.

3. Inspect and Test Window Motor

Locate the window motor and regulator assembly.
Disconnect the motor's electrical connector.
Using a multimeter, test the motor for continuity.
If the motor has no continuity, it needs to be replaced.

4. Replace Window Motor (if necessary)

If the window motor is faulty, remove the motor by unscrewing it from the regulator.
Install the new motor, ensuring it is securely fastened.
Reconnect the electrical connector.

5. Reassemble Door Panel

Reconnect any electrical connectors for locks or speakers.
Align the door panel with the clips and press it back into place.
Secure with screws previously removed.
Reconnect the vehicle's battery.