how to fix a Ford Explorer Sixth Generation (2020-present) power liftgate not working

Ford Explorer Sixth Generation (2020-present)

Error Codes

1-3 hours

Time

medium

Difficulty

medium

Severity

3 min read

587 words

Problem Statement

Learn how to diagnose and fix the power liftgate issue in Ford Explorer (2020-present). Step-by-step guide with symptoms, diagnostics, and repair instructions.

Affected Component

Electrical

Estimated Time

1-3 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical systems to avoid shorts or shocks.
•Allow the vehicle to cool before inspecting any components that may have been running.

Symptoms

•Power liftgate does not respond to buttons on key fob.
•Power liftgate does not operate using interior switch.
•No audible motor noise when attempting to open or close.
•Warning message on the dashboard regarding the liftgate.
•Manual operation of the liftgate is stiff or difficult.

Diagnostic Steps

1
Check the key fob battery and replace if necessary.
2
Inspect the power liftgate fuse in the fuse box for any signs of failure.
3
Verify the liftgate motor connector for secure connections and any signs of damage.
4
Use an OBD-II scanner to check for any diagnostic trouble codes related to the liftgate system.
5
Inspect the liftgate latch and struts for mechanical obstructions or damage.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Flat-head screwdriver
•Multimeter
•Socket set
•Replacement fuse

Parts Required

•Liftgate motor
•Replacement fuse

Related Faults

Share this solution

Comments

No comments yet

Be the first to share your thoughts

Back to Generation

Diagnostic Steps

1
Check the key fob battery and replace if necessary.
2
Inspect the power liftgate fuse in the fuse box for any signs of failure.
3
Verify the liftgate motor connector for secure connections and any signs of damage.
4
Use an OBD-II scanner to check for any diagnostic trouble codes related to the liftgate system.
5
Inspect the liftgate latch and struts for mechanical obstructions or damage.

Solution

1. Preparation

Gather tools: flat-head screwdriver, multimeter, socket set, and a replacement fuse if needed.
Ensure the vehicle is parked on a level surface with the engine off.
Disconnect the negative battery terminal to prevent electrical issues.

2. Inspect and Replace the Fuse

Locate the fuse box (typically under the dashboard or in the engine compartment).
Remove the cover and find the power liftgate fuse (refer to the diagram on the fuse box cover).
Use a multimeter to test the fuse for continuity.
If the fuse is blown, replace it with a new fuse of the same amperage (usually 10A or 15A).
Reinstall the fuse box cover.

3. Check the Liftgate Motor and Wiring

Reconnect the negative battery terminal.
Access the liftgate motor by removing any interior panels as necessary.
Inspect the wiring harness connected to the motor for any signs of wear or damage.
Use a multimeter to check for voltage at the motor connector when the liftgate button is pressed.
If there is no voltage, trace the wiring back to the switch and check for continuity.

4. Replace the Liftgate Motor (if necessary)

If the motor is faulty, disconnect the wiring harness from the motor.
Remove the motor from its mounting using the socket set (check for specific torque specifications if available).
Install the new liftgate motor by reversing the removal process.
Reconnect the wiring harness and ensure a secure fit.

5. Reassemble and Test

Replace all interior panels removed during the inspection.
Test the liftgate operation using the key fob and interior switch.
Monitor for proper operation and listen for any unusual noises.