how to fix the rear hatch not opening on Ford Explorer Sixth Generation (2020-present)

Ford Explorer Sixth Generation (2020-present)

Error Codes

2-4 hours

Time

medium

Difficulty

medium

Severity

3 min read

532 words

Problem Statement

Learn how to diagnose and fix the rear hatch not opening issue on Ford Explorer (2020-present). Step-by-step guide with tools and safety tips.

Affected Component

Electrical

Estimated Time

2-4 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical components.
•Ensure the vehicle is securely supported if using ramps or jacks for access.

Symptoms

•Rear hatch does not respond to the remote or interior button
•Manual release does not function
•Warning light on the dashboard indicating a hatch issue
•Unusual sounds when attempting to open the hatch
•Physical obstruction or misalignment of the hatch

Diagnostic Steps

1
Inspect the key fob and replace the battery if necessary.
2
Check for blown fuses related to the rear hatch system.
3
Use an OBD-II scanner to check for any error codes related to the rear hatch.
4
Manually inspect the hatch for any physical obstructions or misalignment.
5
Test the rear hatch actuator by applying direct power to verify its operation.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Socket set
•Multimeter
•Screwdriver set
•Trim removal tool

Parts Required

•Rear hatch actuator (if faulty)
•Replacement fuse (if blown)

Related Faults

Share this solution

Comments

No comments yet

Be the first to share your thoughts

Back to Generation

Diagnostic Steps

1
Inspect the key fob and replace the battery if necessary.
2
Check for blown fuses related to the rear hatch system.
3
Use an OBD-II scanner to check for any error codes related to the rear hatch.
4
Manually inspect the hatch for any physical obstructions or misalignment.
5
Test the rear hatch actuator by applying direct power to verify its operation.

Solution

1. Preparation

Gather tools and parts required for the repair.
Ensure the vehicle is parked on a flat surface and the ignition is off.
Disconnect the vehicle's battery to ensure safety while working on electrical components.

Tools Required:

Socket set
Multimeter
Screwdriver set
Trim removal tool

2. Check and Replace Fuses

Locate the fuse box, typically under the dashboard or in the engine compartment.
Remove the cover and locate the fuse for the rear hatch.
Use a multimeter or a fuse tester to check if the fuse is blown.
Replace the blown fuse with one of the same amperage.

3. Inspect and Repair the Hatch Actuator

Access the rear hatch interior panel by carefully removing any trim clips using a trim removal tool.
Disconnect the wiring harness from the actuator.
Test the actuator using a multimeter to check for continuity when activated.
If faulty, remove the actuator by unscrewing it from its mount and replace it with a new one.
Reconnect the wiring harness and reassemble the interior panel.

4. Adjust the Hatch Alignment

With the hatch closed, check if it aligns properly with the body of the vehicle.
If misaligned, loosen the mounting bolts of the hinges slightly.
Adjust the hatch position for proper alignment and retighten the bolts to the manufacturer’s torque specifications.