how to perform a hard reset on Ford Explorer Sixth Generation (2020-present) infotainment system

Ford Explorer Sixth Generation (2020-present)

Error Codes

15-30 minutes

Time

easy

Difficulty

medium

Severity

2 min read

378 words

Problem Statement

Learn how to perform a hard reset on the Ford Explorer infotainment system (2020-present) to restore functionality. Step-by-step guide included.

Affected Component

Electrical

Estimated Time

15-30 minutes

⚠️ Safety Warnings

Important safety information - read before proceeding

•Ensure the vehicle is stationary and in Park mode before performing any resets.

Symptoms

•Infotainment screen is frozen or unresponsive
•Audio system not functioning properly
•Navigation system displaying errors
•Connectivity issues with Bluetooth or Apple CarPlay/Android Auto
•System crashing or rebooting intermittently

Diagnostic Steps

1
Check the vehicle's battery voltage to ensure it is above the minimum requirement.
2
Verify if the infotainment system has the latest software version installed.
3
Inspect the vehicle’s fuses related to the infotainment system for any blown fuses.
4
Attempt a soft reset by holding the power button for a few seconds before proceeding with a hard reset.

Solution

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•None specifically required for the hard reset.

Parts Required

•None required for the hard reset.

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Diagnostic Steps

1
Check the vehicle's battery voltage to ensure it is above the minimum requirement.
2
Verify if the infotainment system has the latest software version installed.
3
Inspect the vehicle’s fuses related to the infotainment system for any blown fuses.
4
Attempt a soft reset by holding the power button for a few seconds before proceeding with a hard reset.

Solution

1. Preparation

Ensure the vehicle is in Park mode and the ignition is turned on.
Have the vehicle's owner manual handy for reference.

2. Perform Hard Reset

Locate the infotainment system power button on the center console.
Press and hold the power button for approximately 10 seconds.
Release the power button when the screen goes black.
Wait for a few moments until the Ford logo appears on the screen, indicating the system is rebooting.
Once the reboot is complete, follow the prompts to reconfigure settings as necessary.

3. Recheck Functionality

After the system has restarted, check each feature (audio, navigation, Bluetooth) to ensure they are functioning correctly.
If issues persist, consider checking for software updates or consult the dealership.