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how to reset the infotainment system in Ford Explorer Sixth Generation (2020-present) - Ford Explorer
Home/Cars/Ford/Explorer/Sixth Generation (2020-present)/how to reset the infotainment system in Ford Explorer Sixth Generation (2020-present)

how to reset the infotainment system in Ford Explorer Sixth Generation (2020-present)

Ford Explorer Sixth Generation (2020-present)

Error Codes
10-15 minutes
Time
easy
Difficulty
medium
Severity
Navigation
ProblemSymptomsDiagnosisSolution
ProblemSymptomsDiagnosisSolution
2 min read
373 words

Problem Statement

Learn how to reset the infotainment system in a 2020-present Ford Explorer. Step-by-step guide to troubleshoot and restore functionality.

Affected Component
Electrical
Estimated Time
10-15 minutes

⚠️ Safety Warnings

Important safety information - read before proceeding

  • •Ensure the vehicle is stationary and in park while performing resets to avoid distraction.

Symptoms

  • •Infotainment screen is unresponsive
  • •Audio system not functioning properly
  • •Navigation system errors or failures
  • •Bluetooth connectivity issues
  • •System crashes or freezes

Diagnostic Steps

  1. 1
  2. 2
  3. 3
  4. 4

Solution

Verification

After completing the repair, verify that the issue has been resolved:

  • ✓Test the affected component to ensure it functions correctly
  • ✓Check for any error codes or warning lights
  • ✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

  • •Follow the manufacturer's recommended maintenance schedule
  • •Address warning signs early before they develop into major issues
  • •Use quality parts and fluids recommended for your vehicle
  • •Keep detailed records of all repairs and maintenance

Tools & Equipment Required

  • •None required for reset procedures.

Parts Required

  • •None required.

Additional Information

Affected Component
Electrical
Estimated Time
10-15 minutes
Difficulty
easy
Severity
medium
Tools Required
1 item
Parts Required
1 item

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Solution
1. Soft Reset
  1. Locate the Volume and Power Button: Identify the volume knob on the infotainment system.
  2. Perform the Reset: Press and hold the volume knob for approximately 10 seconds until the Ford logo appears on the screen. This indicates that the system is rebooting.
  3. Wait for Reboot: Allow the system to fully restart and check for functionality.
2. Master Reset (if issues persist)
  1. Access Settings: On the infotainment screen, navigate to the "Settings" menu.
  2. Select General: Within the settings, find and select "General."
  3. Choose Master Reset: Scroll down and select "Master Reset."
  4. Confirm Reset: Follow the on-screen prompts to confirm the master reset. This may delete any saved settings and preferences.
  5. Reconfigure Settings: After the reset, reconfigure your audio, navigation, and Bluetooth settings as required.