how to fix my Honda CR-V Sixth Generation (2023-present) infotainment system that keeps freezing

Solution

1. Preparation

• Tools Required: OBD-II scanner, flat-head screwdriver, Torx screwdriver, multimeter.
• Ensure the vehicle is parked in a safe, well-ventilated area.
• Disconnect the battery's negative terminal to prevent electrical shorts.

2. Update Software

• Action: Access the settings menu of the infotainment system.
  • Navigate to "System Updates."
  • Connect to Wi-Fi and check for any available updates.
  • Follow on-screen prompts to download and install updates.
• Note: If updates are available, ensure the vehicle remains on until the process is complete.

3. Reset the System

• Action: If the update does not resolve the issue, perform a factory reset.
  • Go to "Settings" > "System" > "Factory Reset."
  • Confirm the action and wait for the system to reboot.
• Caution: This will erase all saved settings and preferences.

4. Check Connections

• Action: If problems persist, physically inspect the infotainment system.
  • Remove the dashboard panel using a flat-head screwdriver or Torx screwdriver.
  • Locate the infotainment unit and check all wiring connections for signs of wear or looseness.
  • Use a multimeter to test for continuity in the wiring harness.
• Reassemble: Reattach the dashboard panel once inspected.

5. Battery Reconnection

• After checking connections, reconnect the vehicle battery's negative terminal.
• Start the vehicle and check the infotainment system's functionality.