how to reset the infotainment system in my Tesla Outback 5th Generation (2015-2019)

Subaru Outback 5th Generation (2015-2019)

Error Codes

10-15 minutes

Time

easy

Difficulty

medium

Severity

3 min read

470 words

Problem Statement

Learn how to reset the infotainment system in your 2015-2019 Tesla Outback. Step-by-step guide to troubleshoot and restore functionality.

Affected Component

Electrical

Estimated Time

10-15 minutes

⚠️ Safety Warnings

Important safety information - read before proceeding

•Ensure the vehicle is stationary and in 'Park' mode while performing resets to avoid unintended movement.

Symptoms

•Infotainment screen is frozen or unresponsive
•System crashes or reboots unexpectedly
•Navigation system fails to load or display correctly
•Audio system does not function or has intermittent sound
•Bluetooth connectivity issues with devices

Diagnostic Steps

1
Check for any software updates available for the infotainment system.
2
Verify if the vehicle is in 'Park' mode before attempting a reset.
3
Inspect the vehicle’s 12V battery health; low voltage can affect the infotainment system.
4
Confirm that the touchscreen is clean and free from any debris or damage.
5
Look for any visible warning lights on the dashboard that may indicate a larger electrical issue.

Solution

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•None required for reset procedures.

Parts Required

•None required for reset procedures.

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Diagnostic Steps

1
Check for any software updates available for the infotainment system.
2
Verify if the vehicle is in 'Park' mode before attempting a reset.
3
Inspect the vehicle’s 12V battery health; low voltage can affect the infotainment system.
4
Confirm that the touchscreen is clean and free from any debris or damage.
5
Look for any visible warning lights on the dashboard that may indicate a larger electrical issue.

Solution

1. Preparation

Ensure the vehicle is parked safely and the engine is turned on.
Gather any necessary tools such as a cellphone or tablet to refer to the Tesla support page if needed.

2. Perform a Soft Reset

Press and hold both the scroll wheels on the steering wheel simultaneously.
Keep holding the scroll wheels for approximately 10 seconds until the screen goes black.
Release the scroll wheels once the Tesla logo appears on the screen.
Wait for the infotainment system to reboot; this may take a minute.

3. Perform a Hard Reset (if Soft Reset fails)

Turn off the vehicle by pressing the brake pedal and selecting "Shift to Park."
Exit the car and lock it using the key fob or mobile app.
Wait for about 2-3 minutes to allow the system to power down completely.
Re-enter the vehicle and unlock it.
Start the vehicle and check if the infotainment system is responsive.