why does my Tesla Model 3 Original (2017-2023) screen go black while driving

Tesla Model 3 Highland (2024-present)

Error Codes

1-3 hours

Time

medium

Difficulty

medium

Severity

3 min read

536 words

Problem Statement

Learn how to diagnose and fix the black screen issue in Tesla Model 3 (2017-2023). Step-by-step guide with symptoms, diagnostic steps, and repair instructions.

Affected Component

Electrical

Estimated Time

1-3 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Ensure the vehicle is powered off before disconnecting the battery.
•Disconnect the battery before working on electrical systems.
•Allow the vehicle to cool down before handling any hot components.

Symptoms

•Touchscreen display intermittently turns black
•Loss of access to navigation and media controls
•Rebooting of the screen occurs spontaneously
•Occasional flickering before the screen goes black
•Vehicle functions may be affected, such as climate control

Diagnostic Steps

1
Check for software updates via the vehicle's settings menu.
2
Inspect the vehicle's 12V battery voltage and health status.
3
Perform a soft reset of the touchscreen by holding down both scroll wheels on the steering wheel.
4
Scan for any diagnostic trouble codes (DTCs) using an OBD-II scanner.
5
Inspect the wiring and connections behind the touchscreen for any loose or damaged connectors.
6
Monitor for any unusual electrical behavior, such as dimming lights or inconsistent charging.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•OBD-II scanner
•Socket set
•Torx screwdriver set
•Multimeter
•Battery terminal cleaner

Parts Required

•12V replacement battery
•Replacement wiring harness (if needed)

Related Faults

Share this solution

Comments

No comments yet

Be the first to share your thoughts

Back to Generation

Diagnostic Steps

1
Check for software updates via the vehicle's settings menu.
2
Inspect the vehicle's 12V battery voltage and health status.
3
Perform a soft reset of the touchscreen by holding down both scroll wheels on the steering wheel.
4
Scan for any diagnostic trouble codes (DTCs) using an OBD-II scanner.
5
Inspect the wiring and connections behind the touchscreen for any loose or damaged connectors.
6
Monitor for any unusual electrical behavior, such as dimming lights or inconsistent charging.

Solution

1. Preparation

Ensure the vehicle is parked in a safe location.
Disconnect the 12V battery to avoid electrical shock during repairs.
Gather necessary tools and parts.

2. Check and Update Software

Sub-steps:
- Navigate to the ‘Software’ section in the vehicle settings.
- Check for available updates and initiate the update process if necessary.
Tools Required: None

3. Inspect and Replace 12V Battery (if necessary)

Sub-steps:
1. Remove the frunk (front trunk) liner to access the battery.
2. Disconnect the negative terminal first, followed by the positive terminal.
3. Replace the old 12V battery with a new one (ensure it matches OEM specifications).
4. Reconnect the positive terminal first, then the negative.
5. Reattach the frunk liner.
Tools Required: Socket set, battery terminal cleaner
Parts Required: 12V replacement battery
Safety Warnings: Ensure the vehicle is powered off before disconnecting the battery.

4. Inspect Wiring and Connections

Sub-steps:
1. Remove the touchscreen assembly as per the repair manual.
2. Examine all connectors for corrosion or loose connections.
3. Reseat all connectors and ensure a snug fit.
4. If damaged wiring is found, replace the affected wiring harness.
Tools Required: Torx screwdriver set, multimeter (for continuity testing)
Parts Required: Replacement wiring harness (if needed)

5. Perform a Hard Reset

Sub-steps:
1. While the vehicle is in park, press and hold both scroll wheels on the steering wheel until the screen resets.
2. Wait for the screen to reboot fully before checking functionality.
Tools Required: None