how do I reset the infotainment system on my Tesla Model S Original (2012-2020)

Tesla Model S Plaid/Refresh (2021-present)

Error Codes

15-30 minutes

Time

easy

Difficulty

medium

Severity

2 min read

361 words

Problem Statement

Learn how to reset the infotainment system on your Tesla Model S Original (2012-2020). Step-by-step guide to restore functionality and resolve issues.

Affected Component

Electrical

Estimated Time

15-30 minutes

⚠️ Safety Warnings

Important safety information - read before proceeding

•Ensure the vehicle is in a safe location to avoid accidents during the reset process.

Symptoms

•Infotainment screen is frozen or unresponsive
•Navigation system not functioning properly
•Inability to connect to Bluetooth devices
•Media playback issues or glitches
•Settings not saving or displaying incorrectly

Diagnostic Steps

1
Verify if the infotainment screen is completely unresponsive or if certain functions are still operational.
2
Check for any software updates available through the Tesla app or vehicle settings.
3
Confirm the vehicle's 12V battery voltage to rule out power issues affecting the infotainment system.

Solution

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Smartphone for checking updates

Parts Required

•None

Related Faults

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Solution

1. Preparation

Ensure the vehicle is parked in a safe location with the engine off.
Gather any necessary tools (e.g., smartphone for checking updates).

2. Perform a Soft Reset

Press and hold both scroll wheels on the steering wheel simultaneously.
Keep holding the buttons until the screen goes black (approximately 10 seconds).
Release the buttons once the Tesla logo appears on the screen.
Wait for the system to restart fully, which may take a minute.

3. Perform a Hard Reset (if soft reset fails)

Power off the vehicle by going to 'Controls' > 'Safety & Security' > 'Power Off'.
Wait for at least 2-3 minutes without interacting with the vehicle.
Press the brake pedal to power the vehicle back on.
Check the infotainment system for normal functionality.