how to reset the infotainment on my Tesla Model S Plaid/Refresh (2021-present)

Tesla Model S Plaid/Refresh (2021-present)

Error Codes

10-30 minutes

Time

easy

Difficulty

medium

Severity

2 min read

377 words

Problem Statement

Learn how to reset the infotainment system on your Tesla Model S Plaid (2021-present). Step-by-step guide to troubleshoot and restore functionality.

Affected Component

Electrical

Estimated Time

10-30 minutes

⚠️ Safety Warnings

Important safety information - read before proceeding

•Ensure the vehicle is in 'Park' before performing the reset to avoid unintended movement.

Symptoms

•Infotainment screen is frozen
•Touch controls are unresponsive
•Navigation system not functioning
•Audio playback issues
•Vehicle software not updating

Diagnostic Steps

1
Attempt a soft reset by holding down the two scroll wheels on the steering wheel.
2
Check the vehicle’s software version to ensure it's up to date.
3
Verify if the issue persists after the soft reset.
4
Inspect the vehicle’s power supply and fuses related to the infotainment system.

Solution

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•No specific tools are required for resetting the infotainment system.

Parts Required

•No parts are required for this procedure.

Related Faults

Share this solution

Comments

No comments yet

Be the first to share your thoughts

Back to Generation

Solution

1. Preparation

Ensure the vehicle is in "Park" mode.
Make sure the vehicle is powered on, but do not start the engine.

2. Perform Soft Reset

Hold down the two scroll wheels on the steering wheel simultaneously.
Continue holding the buttons for approximately 10 seconds until the screen goes black.
Release the buttons and wait for the Tesla logo to appear on the screen.

3. Perform a Hard Reset (if necessary)

If the soft reset does not resolve the issue, perform a hard reset by powering off the vehicle.
Go to "Controls" > "Safety & Security" > "Power Off."
Wait for at least 2-3 minutes without interacting with the vehicle.
Press the brake pedal to power the vehicle back on.

4. Check for Software Updates

Go to "Controls" > "Software" to check for any available updates.
If an update is available, follow the prompts to install it.