how to troubleshoot software issues in Tesla Model S Original (2012-2020)

Solution

1. Preparation

• Ensure the vehicle is parked in a safe location with adequate power.
• Have the Tesla mobile app downloaded for easier diagnostics.
• Tools required: None specifically, as most steps are performed through the vehicle's interface.

2. Soft Reboot the Touchscreen

• Locate the two scroll wheels on the steering wheel.
• Press and hold both scroll wheels simultaneously for about 10 seconds until the screen turns off and the Tesla logo appears.
• Wait for the system to reboot completely and check if the issue persists.

3. Check for Software Updates

• From the main menu, navigate to "Software" in the settings.
• If an update is available, follow the prompts to begin the update process.
• Ensure the vehicle is connected to a strong Wi-Fi network to facilitate the download.

4. Network Reset

• Navigate to "Settings" > "Wi-Fi" and select "Forget Network" for any connected Wi-Fi networks.
• Reconnect to the Wi-Fi network by entering the password again.
• Restart the vehicle after reconnecting to ensure the settings take effect.

5. Review Logs and Error Codes

• Access the service mode by tapping the Tesla logo multiple times in the settings menu.
• Review the logs for any error codes related to the issues being experienced.
• Document the error codes for reference during potential service appointments.

6. Contact Tesla Support

• If issues persist after all troubleshooting steps, contact Tesla support via the mobile app or through their website for further assistance.
• Provide detailed information about error codes and symptoms observed.